The Quadruple Aim is the natural development of the Triple Aim, which started out as a means of optimising health system performance by suggesting that organisations working in healthcare pursue 3 key objectives: improving the health of the population, enhancing the patient experience of care, and reducing the overall cost of healthcare. “Is the staff who is supporting and providing care and services finding fulfilment in their work?”.“When we deliver care, are we doing so efficiently, or in such a way that reduces the overall cost / increases the value for money?”,.“When people require, or access services, is their experience of care good?”,.“Is the health of the population improving?”,.Put simply, the Quadruple Aim encourages system leaders to ask themselves the following questions: What Is the Quadruple Aim & How Is It Maturing? Reducing the per capita cost of healthcare.Īlthough the Triple Aim was developed with a population focus in mind, I personally believe that population health is something that should permeate all parts of the system – it’s how the community, education, housing, local government and, of course, health come together that determines its success.Improving the patient experience of care (including quality and satisfaction),.The Triple Aim was originally described as:įigure 2.
It was first introduced by the Institute of Healthcare Improvement (of which Don was founder and CEO) and published in Health Affairs in 2008. T herefore, in this context, it’s no surprise that the impact of Don Berwick’s succinct and beautifully described Triple Aim of healthcare has been so strong. After all, patients/customers will choose another provider if their experience is poor, profitability will suffer if costs outstrip income, and, if the outcomes of the service do not deliver what is promised, the reputation of the organisation will be damaged. Of course, they are all right, as their CEO might demand that all three objectives are achieved.
Measuring value, however, is notoriously subjective - a Finance Director might describe value in terms of bottom-line savings or increased efficiencies, an Operational Manager might see value as achieving results (successful surgery), and a Customer Services Director will view this in terms of patient/customer satisfaction ( Patient Reported Experience Measures ). However, at Objectivity, we want the project to not only be successfully delivered, but for it to add value.
QUADRUPLE AIM HEALTHCARE SOFTWARE
Whether a client asks us to develop a software solution for them to improve efficiencies, or an application to better support patients receiving care at home, we’re willing and able to help.
The Quadruple Aim of Healthcare is a major source of inspiration for us at Objectivity when working with our healthcare clients. It’s fair to say that (elsewhere) some technology solutions have attracted attention for being implemented without fully understanding the system-level problem they seek to address. Of course, we need to deliver results - therefore, it’s tremendously important to not only share values with our clients, but to ensure that we communicate and agree on common goals. We’re privileged to be able to work with amazing, innovative clients that share our values and strive to do good.
Applying the Quadruple Aim to Encourage and Measure SuccessĪt Objectivity, we have a core set of values that we work to - this is embedded throughout everything we do.What Is the Quadruple Aim & How Is It Maturing?.
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